Frequently Asked Questions
Everything you need to know about our premium electronic components and support.
What is the standard lead time for custom pickup orders?
Our hand-wound pickups are typically built to order and ship within 5 to 7 business days to ensure the highest quality standards.
Do you offer international shipping for amplifier kits?
Yes, we ship our electronics and amplifier kits worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What is your return policy on electronic components?
Unused and uninstalled components can be returned within 30 days of purchase. Please note that once a component has been soldered, it is no longer eligible for return.
Are your vacuum tubes tested before they are shipped?
Absolutely. All vacuum tubes undergo rigorous testing for gain, noise, and microphonics to ensure they meet our strict performance specifications before leaving our facility.
Can I get technical support for my DIY amplifier project?
Yes, we provide comprehensive technical support via email for all our kits. Our experts are available to help you troubleshoot wiring and assembly questions.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm to make your gear upgrades more accessible.